Aurum Ceramic/Classic warranties each Opalite® restoration it fabricates to be free from defects in material or craftsmanship for TEN (10) YEARS.
Warranty Terms & Conditions
The terms of this warranty apply exclusively to Opalite crown or bridge restorations which have to be removed and replaced solely as a result of the failure of the Opalite crown or bridge within ten years after fitting but no earlier than 6 months after fitting.
This Warranty covers only normal wear and tear of the Opalite® crown or bridge.
If the Opalite® crown or bridge fabricated by Aurum Ceramic/Classic have defects in materials or craftsmanship within the specified periods, then Aurum Ceramic/Classic will remake the at no additional charge.
All replacement will be comparable to those used in the original procedure completed by Aurum Ceramic/Classic.
Exclusions:
The failure is the result of a physical or other external effect or undue stress (e.g., CMD – Craniomandibular dysfunction).
The model has not been prepared in accordance with relevant Aurum Ceramic/Classic instructions, in particular in the case of a tangential preparation.
The restoration is inserted or fixed merely as a temporary restoration and/or flaking or chipping occurs at the margin area during removal.
Cost incurred for removal or reinsertion, and incidental or consequential damages (including inconvenience, lost wages or pain and suffering) are not covered by these warranties. We do not give cash refunds.
These warranties do not apply to bonding failures. Cases where failure occurs due to debonding and poor occlusion are not considered to be the result of our inferior materials or craftsmanship.
These warranties do not cover cases where a reduction coping is requested by the dentist.
These warranties are not transferable. All claims must be processed through the dentist who places the order for the original restoration. The original restoration must be returned to us within the relevant warranty period for the warranty to be honoured. No work can commence on any claim until the original restoration is returned. No alterations or changes to the original prescription are allowed. Only one repair or remake per restoration is covered by these warranties.
We reserve the right to disallow a claim under these warranties if payment for the restoration has not been made.
