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Aurum Ceramic makes shipping your cases fast and easy. As a full-service
laboratory, we are pleased to offer FREE pickup and delivery of Crown
& Bridge, Implant, Cast Partial, Denture and Orthodontic cases. If you
practice within our Spokane/Yakima,
WA or Slippery Rock, PA delivery areas, our fleet of courteous drivers
will be happy to pick up and deliver your cases. We also offer overnight
service via Airborne Express for anywhere
else in the continental United States. We've even included some Shipping
Tips to help simplify the shipping process.
Local Pick Up and Delivery Service Available
In:
| SPOKANE,
WA |
TOLL
FREE 1-800-423-6509 |
(509)
326-5885 |
| YAKIMA,
WA |
TOLL
FREE 1-800-423-6509 |
(509)
575-3933 |
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Have a Case Ready Now, Questions Or Need More Shipping
Materials?
Please feel free to call us at the numbers listed above and ask
to speak to our Shipping Specialist, Shelley Person. Or, e-mail
us with your questions or requests for shipping materials. Our "New
Doctor Kit" is available on request through our Contact
Us form on this website.
To Send A Case:
| 1. |
In
order to expedite your cases, we request that you enclose a completed
prescription with your name and address; type of restoration; tooth
numbers (and shade if applicable). Also please note on the prescription
when an opposing model and bite are enclosed with the impression. |
| 2. |
For
shipments within local pick up areas, just call your closest Aurum
Ceramic laboratory location using the telephone numbers listed
above. |
| 3. |
For shipments
outside of local pick up areas, please use the Airborne Express
waybills and shipping materials we supply to you (for additional
materials, please call your closest Aurum Ceramic laboratory location
or use our Contact Us form).
On the waybill,
you will note that our "Shipping Address" (Box 2) and "Bill
Receiver" (Box 4) are already filled in for you. To complete
the waybill, please fill in the following boxes (make sure you use
a pen and press hard as you are completing three copies. Please
do not use rubber stamps or office labels unless you do so on all
three copies):
Box 1 Your name
and address (don't forget to include your telephone number)
Box 3 Date of Shipment
Box 5 Check off "Next Afternoon" (the second blue box)
Box 6 Fill in the number of boxes
Box 8 Check off "Other Packaging"
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| 4. |
Seal the box
securely with packing tape and attach the waybill. In the case of
a multiple package shipment, please tape them together if under
one waybill. If not already on the boxes, place our supplied mailing
address label on each box in the shipment. |
Shipping Tips
A. Avoiding Broken Models
Broken or chipped models must be returned to your office, resulting in
delays for both you and your patients in the fabrication of your cases.
This can be prevented with the following tips:
| 1. |
All
models must be wrapped separately in either a polyfoam bag or a sheet
of bubble wrap. Please clearly identify all models with the patient's
name. |
| 2. |
After
wrapping the model, the polyfoam bag or the bubble wrap must be secured
with either tape or an elastic band. |
| 3. |
Place
the wrapped models within the shipping box with extra wrapping surrounding
them to prevent any movement of the models inside the box. Keep models
well separated. |
| 4. |
All
other items sent (such as impressions, bites, denture shade tabs,
appliances, etc.) should be identified and placed in a separate container
or clear vinyl pouch. |
| 5. |
Make
sure all contents are secure and won't shift during shipment. |
SPECIAL NOTE:
The industry
standard soft yellow stone is really only intended for dentures. For a
more stable, harder and more accurate model, consider the new age resin
die stones. They are also much stronger and better suited to stand up
to the rigours of shipment. Highly recommended for Crown & Bridge and
Cast Chrome. This material is available as part of the Aurum Ceramic
Product Collection. Call our order desk at 1-800-361-9567 for more information.
B. Shipping Impressions
| 1. |
Do
NOT ship unpoured alginates. Alginates will begin to distort within
15 minutes of impression so even impressions sent locally must be
poured up in stone at the dental office. |
| 2. |
Carefully
wrap polyvinyl siloxane impressions in separate containers or clear
vinyl pouches. Pack the impression dry. Do NOT use wet tissues or
paper towels. Place the wrapped impression flat within the shipping
box, carefully avoiding stacking other materials on top of it (which
would, of course, cause distortion). |
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