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Presented by

Wyatt Ferber

August 19, 2025

Narratives vs. Numbers: What’s Driving Your Decision-Making?

Narratives are constantly bombarding entrepreneurs and impacting how performance targets are evaluated, resources are allocated, and strategies are constructed, whether generated from local community conversation or trickling down from large media outlets.

For dental practice owners, narratives often influence everything from pricing treatments, to compensating staff, to offering bonuses, to marketing efforts focused on prospective patients. But are those narratives worth listening to? Are those narratives only noise without any signal? How does the financial, operational, and managerial data of your business confirm or confront the narratives swirling around the business?

Bottom Line Business Planning’s President, Wyatt Ferber, shares his experience studying narrative economics (an emerging field of economics introduced by economist Robert Schiller) and outlines how dental practice owners can navigate narratives while staying true to data-driven, strategic decision-making. 

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How to connect your IOSystems with Ottawa:

iTero

Call iTero support to add lab 1 (800) 577-8767
Please provide support tech with:
COMPANY ID #4323
or
Classic Ottawa (Aurum)

aurumottawatrios@aurumgroup.com to the TRIOS system and we will accept the invite for the connection. 3Shape Communicate

Add Classic Dental Laboratories (Aurum) to your DS Core list of favorite labs.  You can search for us by entering the first three characters of our postal code, “K1H”, or search by account ID “1712522830”.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html. Once Classic Dental Laboratories  (Aurum) has been added you can select us in the Sirona Rx and send the scans. 

Please add this e-mail aurumottawa@aurumgroup.com to send us an invite and we will accept. 

Please add this e-mail allenk@aurumgroup.com to send us an invite and we will accept or look up “aurumclassic”. 

Please send the files to this e-mail address: classicottscan@aurumgroup.com

How to connect your IOSystems with Spokane:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .  

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

How to connect your IOSystems with Saskatoon:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Saskatoon, lab ID 341” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:   https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .     

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

How to connect your IOSystems with Kelowna:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

How to connect your IOSystems with Moncton:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

How to connect your IOSystems with Calgary:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html. Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans.

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/