PLEASE NOTE: Recorded webinars and sessions are not applicable for CE credits.
Igniting Customer Care – The Service First Mindset
How To Lead with a Service First Mindset and Build a Team Culture of Excellence – For higher Customer satisfaction and Profit
In this masterclass, you will learn:
- What the world’s best customer service companies do that set them apart from the rest
- The 6-Step System to Identifying your Customer’s “Moments of Truth” where you will either make your break their experience (downloadable guide)
- How to introduce the “Service First Mindset” to your team with templates and handouts
- The importance of creating a “Feedback Loop” and a step by step template to check your business
- How to implement a Service First MIndset with others even if they are resigned or cynical
When implemented, this can TRANSFORM the success and outcomes that your business and team get, increase the number of high reviews and ratings, increase word of mouth referrals to your practice – and ultimately your income as happy customers become raving fans!
Through his internationally acclaimed leadership training and coaching services, Chad specializes in helping leaders and organizations to turn their genius and potential into winning teams who produce unprecedented business results.
Using Chad’s tried and tested step-by-step system, even the newest leaders and entrepreneurs, or even the most seasoned ones, can quickly and easily elevate their leadership skills and confidence…
And create a life where the team and business work seamlessly together to make their vision a reality.