From Congenital Absence to Full Arch Function – A Restorative Journey by Dr. Brad Bishop

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When I first met Elan, he was 19 years old. He had been referred to our team for evaluation of implant-supported prosthetic options, but his case was unlike most full-arch consultations. Elan had ectodermal dysplasia, and as a result, his dental development had been profoundly affected. He presented with only two permanent teeth—his maxillary canines—and had relied on an acrylic partial denture for most of his life. He wasn’t transitioning from failing dentition. He had never had a full set of teeth to begin with. From the outset, I understood that this case would require not just surgical and prosthetic planning, but developmental sensitivity. We weren’t replacing something familiar—we were introducing a completely new functional reality.
August 2023: Elan at age 19
Building the Foundation

Working closely with Dr. Thomas White, an oral and maxillofacial surgeon, and
the Aurum team, we developed a phased treatment plan. As is common with ectodermal dysplasia, Elan’s alveolar ridges were underdeveloped, making implant predictability uncertain.  For Elan, it marked the beginning of a life experience previously unavailable to him. A full smile. Functional dentition. Confidence in social identity.

Underdeveloped alveolar ridges.

Onlay grafting procedures were completed first to build adequate bone volume. Healing timelines were extended intentionally to maximize graft maturation before implant placement was attempted.

When implants were ultimately placed, the outcome exceeded our expectations: Eight implants in the maxilla, five implants in the mandible. For the first time, fixed full-arch restorations became a viable reality rather than a hopeful projection.

Eight implants in the maxilla, five in the mandible.
A Restorative Reset — No References

As we transitioned into the prosthetic phase, we encountered a significant limitation. Elan had lost his denture. There were no prosthetic records to duplicate. No vertical dimension reference. No tooth position guide. No phonetic baseline. We were starting from zero.

November 6, 2025: Traditional VPS analog workflow.

For those reasons I initially went with an analog workflow. Traditional PVS impressions were taken, and analog master casts were created. Wax rims with verification jigs were fabricated to establish midline, occlusal plane, lip support, and vertical dimension. Only after we built these physical references could we initiate the digital restorative workflow. The analog workflow allowed me to establish physical reference points that I then scanned and transitioned to the AurumTek / Nexus workflow.

3D Scans aligned in foundation bite

The Aurum Team then provided a 3-dimensional digital design of the provisional inlaid with the photographs of the face. Once the initial records were approved, Aurum fabricated the AurumTek prosthetic try-ins. These are not simple wax try-ins or short-term provisionals. They are structurally functional, digitally designed transitional prostheses intended to be worn in real life, not just evaluated in the chair.

November 17, 2025: 3-dimensional digital design of the provisional inlaid with the photographs of the face

For Elan, this phase carried weight far beyond esthetics. He had never
functioned with teeth before. From the first insertion, I wasn’t just evaluating
occlusion and phonetics, I was observing neurological and muscular adaptation.
How would he chew? How would his speech evolve? Would his musculature
fatigue? Would the vertical dimension feel overwhelming?

We inserted the AURUMTEK® prostheses and sent him home with them. That
decision was intentional. Chairside approval would have been meaningless for a
patient with no frame-of-reference. He needed time to experience his new
restoration, time to eat, speak, and function socially.

Early Functional Observations

At the first follow-up, several insights emerged.

FUNCTIONALLY:

  • Mastication was surprisingly efficient
  • No TMJ discomfort
  • Vertical dimension was well tolerated


PHONETICALLY:

  • Minor adaptation period
  • Rapid improvement within weeks

NEUROMUSCULARLY:

  • No signs of muscle fatigue
  • Comfortable closure patterns developing
December 4, 2025: Limited incisal display became apparent

This validated that the structural design of the AurumTek prosthetics was sound.

But esthetics told a different story. When reviewing facial photographs and live smile dynamics, we noticed limited incisal display—particularly at rest. This was not immediately obvious at insertion. It only became clear after lip relaxation patterns normalized, speech movements stabilized and smiling became more natural rather than posed.

Because Elan had never had teeth, his lip posture lacked the muscular memory that typically guides esthetic setup. We determined that the occlusal plane needed to be lowered to increase incisal show and improve smile framing.

December 17, 2025: AURUMTEK® structurally functional prosthetic try-ins.

We revised the design digitally using updated facial photography and smile
analysis. A second AURUMTEK® set was fabricated with adjusted tooth position
and incisal length. Again, Elan wore them in daily life for several weeks. This
second adaptation period showed improved smile display and better lip
support while maintaining phonetics and stable function.

December 17, 2025: A second AURUMTEK® set was fabricated with adjusted tooth position and incisal length.

When he returned, his response—and his family’s—was immediate.
This was the first time they felt they were seeing his “real smile.”

December 17, 2025: Elan's "real smile" revealed at age 22
Transitioning to Final Prosthetics

Given Elan’s age—22 at the time of delivery—material selection required long-term thinking. For the maxillary arch we chose Zirconia for it’s strength and esthetics.

For the mandibular arch, milled PMMA was chosen for resilience and serviceability.

Upper Scan Gauge Heat Map

The milled PMMA offered superior durability compared to traditional denture-tooth hybrids while preserving the ability to modify or maintain the prosthesis over time.

For a patient expected to function with these restorations for decades, that flexibility mattered.

Lower Scan Gauge Heat Map
Clinical Reflections

From a clinical standpoint, this case reinforced several principles for me:

• Developmental full-arch cases require longer adaptation windows.
Immediate finalization would have been premature.

• Try-ins must be lived in, not just viewed. Especially when patients
lack neuromuscular reference.

Bar Design

• Esthetics emerge after function stabilizes, not before.

• The AURUMTEK® process transformed uncertainty into confidence allowing me to verify decisions not just clinically, but behaviorally and emotionally before committing to final prosthetics.

Doctor review.
The Patient Outcome

Delivering the final restorations was unlike any other full-arch delivery I’ve performed.

Elan wasn’t comparing the result to what he used to have. He was experiencing teeth—truly experiencing them—for the first time. We watched him smile differently.

Speak more freely. Carry facial support he’d never had.

Full-arch implant dentistry often focuses on replacing failing teeth. This case reframed its purpose. It demonstrated how structured workflows can support not just surgical success, but human adaptation, especially when the patient has no prior frame of reference.

For this provider, the case validated that even the most complex presentations can be navigated predictably with the right restorative framework.

For Elan, it marked the beginning of a life experience previously unavailable to him. A full smile. Functional dentition. Confidence in social identity.

February 11, 2026
A Note of Gratitude from The Aurum Group
This case represents what is possible when clinical expertise, advanced restorative workflows, and true collaboration come together in service of the patient. We extend our sincere thanks to Elan for his trust and commitment throughout this transformative journey, to Dr. Brad Bishop for his thoughtful, patient‑centred vision and clinical leadership, and to Dr. Thomas White for his surgical precision and partnership. It was a privilege to support a treatment that went beyond restoring teeth to restoring confidence, function, and quality of life.
 
For the provisional we used the Lucitone Digital Value 3D for the Try in, shade A1. For the final prosthesis on this case we used Ivoclar Zirconia Prime BL3 for the upper and PMMA A1 for the lower. Dr. Bishop used a Medit scanner to capture the intraoral images and all the implants placed by Dr. White were Straumann.
 
If you’re interested in exploring full‑arch or complex restorative solutions using AurumTek Full Arch Fixed Implant Restorations, we invite you to book a consultation using the button below.

Just Ask Dave
Curious how a case like this could translate to your own patients or practice?

Dave Costanzo, our Product Manager and All‑On‑X expert, works directly with clinicians to plan, problem‑solve, and simplify complex full‑arch restorations. Book a no‑obligation consultation with Dave to talk through your questions, workflows, and next steps—practical insight, no pressure.

More To Explore

The Aurum Group

The Aurum Group has grown over the last 50 years to become one of the largest and most respected dental laboratory groups in North America.

How to connect your IOSystems with Ottawa:

iTero

Call iTero support to add lab 1 (800) 577-8767
Please provide support tech with:
COMPANY ID #4323
or
Classic Ottawa (Aurum)

aurumottawatrios@aurumgroup.com to the TRIOS system and we will accept the invite for the connection. 3Shape Communicate

Add Classic Dental Laboratories (Aurum) to your DS Core list of favorite labs.  You can search for us by entering the first three characters of our postal code, “K1H”, or search by account ID “1712522830”.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html. Once Classic Dental Laboratories  (Aurum) has been added you can select us in the Sirona Rx and send the scans. 

Please add this e-mail aurumottawa@aurumgroup.com to send us an invite and we will accept. 

Please follow these instructions to connect us with your Medit Scanner: https://support.medit.com/hc/en-us

Please add this e-mail allenk@aurumgroup.com to send us an invite and we will accept or look up “aurumclassic”. 

Please send the files to this e-mail address: classicottscan@aurumgroup.com

How to connect your IOSystems with Spokane:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .  

Please follow link and instructions https://support.medit.com/hc/en-us

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

How to connect your IOSystems with Saskatoon:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Saskatoon, lab ID 341” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:   https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .     

Please follow link and instructions https://support.medit.com/hc/en-us

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

How to connect your IOSystems with Kelowna:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://support.medit.com/hc/en-us

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

How to connect your IOSystems with Moncton:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://support.medit.com/hc/en-us 

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

How to connect your IOSystems with Calgary:

iTero

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:  https://www.dentsplysirona.com/en-ca/discover/discover-by-procedure/digital-workflows-with-primescan.html. Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans.

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://support.medit.com/hc/en-us

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/