Customer Excellence Coordinator




Spokane – WA, Spokane – WA



Position Details:

The Aurum Group is a full-service dental company, with high quality dental labs across the U.S. We offer competitive salary package, benefits, paid vacation, 401k and opportunities for continuing education & advancement. We pride ourselves on our passion for client’s smiles and are looking for a Customer Excellence Coordinator in Spokane who will share that passion!

Position Description
As part of the office team, the Customer Excellence Coordinator will be responsible for answering calls, invoicing, overseeing reception as well as shipping and receiving.



Performance Requirements & Expectations:

• Dental background is a strong asset
• A true customer service representative with a minimum of 4 years experience in customer service
• Effective communication and proficiency with Microsoft/computers
• Passionate commitment to helping customers
• Ability to balance multiple projects and phone calls
• Basic math skills
• Cross train in all front office departments (reception, receiving, shipping)
• Full Time Position: Monday to Friday 8am – 5:30pm

Skills & Qualifications:

• Oversee reception and shipping/receiving department
• Invoicing
• Work orders
• Answer calls in a timely and professional manner
• Coordinate and oversee our customer excellence team
• Enter customer information into computer system
• Develop effective workflow in the office

Why Should You Apply?

  • Competitive salary
  • Comprehensive Company Benefits
  • Company Pension Plan
  • An exciting career in the dental industry
  • Further education opportunities to advance your skills
  • Fax resume in confidence to Attention:Human Resources at 1-866-237-9442
  • Email your resume and cover letter to with Subject line: Employment Inquiry

We thank all candidates in advance for their interest; however, only applicants being considered for a position will be contacted. All resumes will be held in accordance with our privacy policy and will not be shared or distributed to any outside parties. We will not contact any current/previous employer without consent from candidate.

Our printable application form is available for viewing in Acrobat PDF format by clicking the links below (free Adobe Acrobat Reader is required):

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