Customer Service Representative- Calgary, AB

Department:

Dental

Location:

Calgary – AB, Calgary – AB

Position:

Full-Time

Position Details:

The Aurum Group is seeking a Customer Service Representative to join our expanding team in Calgary, AB. The ideal candidate must have previous customer service experience. The primary responsibility of the Customer Solutions Coordinator is to ensure all customer inquires are handled thoroughly, thoughtfully and in a timely manner.

We are a full-service dental company, with high quality dental facilities across Canada and U.S. We offer competitive salary package, benefits, paid vacation, pension plan and an exciting career in the dental industry.

Performance Requirements & Expectations:

  • Answer customer inquires that may vary from timing to pricing and problem solving
  • Be the first to contact point
  • Answer and transferring calls
  • Provide white glove service
  • Contacting dental offices for in house cases
  • Training customers on using the Customer Portal

Skills & Qualifications:

  • Previous customer service experiences a must
  • Exceptional time management skills
  • Dental background is an asset
  • Clear and concise communication skills
  • Attention to detail
  • Works well under pressure and tight deadlines

Why Should You Apply?

  • Work-Life-Balance
  • Team environment, which provides opportunity to collaborate with your colleges
  • Continuing education; we believe in helping you succeed
  • Loyalty in all relationships, both internal and external to the company. Committed to a long-term career path and sustained professional growth within the company
  • Opportunity to grow within the company
  • Fax resume in confidence to Attention:Human Resources at 1-866-237-9442
  • Email your resume and cover letter to careers@aurumgroup.com with Subject line: Employment Inquiry

We thank all candidates in advance for their interest; however, only applicants being considered for a position will be contacted. All resumes will be held in accordance with our privacy policy and will not be shared or distributed to any outside parties. We will not contact any current/previous employer without consent from candidate.

Our printable application form is available for viewing in Acrobat PDF format by clicking the links below (free Adobe Acrobat Reader is required):

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Dr Duncan Brown graduated from the Universty of Toronto in 1975 with a Doctor of Dental Surgery, and became a Specialist in Orthodontics in 1978. Dr Brown is an associate clinical professor at the University of Alberta, and served as a guest lecturer at University of Manitoba, University of British Columbia and University of Western Ontario.  Dr Brown is co-author of “The Protocol”, a broadly circulated publication on the subject of passive self-ligation.

Dr Michael Major is the director of the Inter-disciplinarily Airway Research Clinic, a 10-year collaboration between the Stollery Children’s Hospital and the University of Alberta School of Dentistry. Dr Major holds an academic appointment with the University of Alberta as an active researcher in pediatric sleep, serves as co-president of Alberta Dental Sleep Medicine study club, and was a contributing member of the CDSA’s committee for developing guidelines for dental management of sleep disordered breathing.

Dr Major is a certified specialist in Orthodontics and a Fellow of the Royal College of Dentists of Canada (FRCD-c). After graduating dentistry training from Boston University (DMD 2009),  he completed a post-doctoral residency in dental management of medically complex patients at the University of British Columbia (GPR 2010), and a graduate residency specializing in Orthodontics at University of Alberta (MSc 2013).

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