Customer Service Representative




Calgary – AB, Calgary – AB



Position Details:

The Aurum Group is seeking a Customer Service Representative to join our expanding team in Calgary, AB. The ideal candidate must have exceptional customer service experience and time management skills. The primary responsibility of the Customer Service Representative is to ensure all customer inquires are handled thoroughly, thoughtfully and in a timely manner.

We are a full service dental company, with high quality dental labs across Canada and U.S.A. We offer competitive salary package, benefits, paid vacation, pension plan and an exciting career in the dental industry.

Performance Requirements & Expectations:

  • Answer customer inquires varying from timing and pricing to problem solving calls
  • Work on ongoing projects
  • Assist sister labs regarding case scheduling
  • Link case information and photos to the appropriate cases
  • Follow up on cases
  • Other tasks as requested

Skills & Qualifications:

  • Previous customer service experience an asset
  • Exceptional time management skills
  • Dental background is an asset
  • Clear and concise communication skills
  • Attention to detail
  • Works well under pressure and tight deadlines
  • Working hours will be 12:00pm-9:00pm

Why Should You Apply?

  • Competitive salary
  • Comprehensive Company Benefits
  • Company Pension Plan
  • An exciting career in the dental industry
  • Further education opportunities to advance your skills
  • Fax resume in confidence to Attention:Human Resources at 1-866-237-9442
  • Email your resume and cover letter to with Subject line: Employment Inquiry

We thank all candidates in advance for their interest; however, only applicants being considered for a position will be contacted. All resumes will be held in accordance with our privacy policy and will not be shared or distributed to any outside parties. We will not contact any current/previous employer without consent from candidate.

Our printable application form is available for viewing in Acrobat PDF format by clicking the links below (free Adobe Acrobat Reader is required):

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