High Performance Masterclass Series

Igniting Customer Care - The Service First Mindset

How To Lead with a Service First Mindset and Build a Team Culture of Excellence – For higher Customer satisfaction and Profit

In this masterclass, you will learn:

● What the world’s best customer service companies do that set them apart from the rest

● The 6-Step System to Identifying your Customer’s “Moments of Truth” where you will either make your break their experience (downloadable guide)

● How to introduce the “Service First Mindset” to your team with templates and handouts

● The importance of creating a “Feedback Loop” and a step by step template to check your business

● How to implement a Service First MIndset with others even if they are resigned or cynical

When implemented, this can TRANSFORM the success and outcomes that your business and team get, increase the number of high reviews and ratings, increase word of mouth referrals to your practice – and ultimately your income as happy customers become raving fans!

Chad Gibson

Leadership & Business Growth Specialist

Through his internationally acclaimed leadership training and coaching services, Chad specializes in helping leaders and organizations to turn their genius and potential into winning teams who produce unprecedented business results.
Using Chad’s tried and tested step-by-step system, even the newest leaders and entrepreneurs, or even the most seasoned ones, can quickly and easily elevate their leadership skills and confidence…
And create a life where the team and business work seamlessly together to make their vision a reality.

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Dr Duncan Brown graduated from the Universty of Toronto in 1975 with a Doctor of Dental Surgery, and became a Specialist in Orthodontics in 1978. Dr Brown is an associate clinical professor at the University of Alberta, and served as a guest lecturer at University of Manitoba, University of British Columbia and University of Western Ontario.  Dr Brown is co-author of “The Protocol”, a broadly circulated publication on the subject of passive self-ligation.

Dr Michael Major is the director of the Inter-disciplinarily Airway Research Clinic, a 10-year collaboration between the Stollery Children’s Hospital and the University of Alberta School of Dentistry. Dr Major holds an academic appointment with the University of Alberta as an active researcher in pediatric sleep, serves as co-president of Alberta Dental Sleep Medicine study club, and was a contributing member of the CDSA’s committee for developing guidelines for dental management of sleep disordered breathing.

Dr Major is a certified specialist in Orthodontics and a Fellow of the Royal College of Dentists of Canada (FRCD-c). After graduating dentistry training from Boston University (DMD 2009),  he completed a post-doctoral residency in dental management of medically complex patients at the University of British Columbia (GPR 2010), and a graduate residency specializing in Orthodontics at University of Alberta (MSc 2013).

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