Send a Case

Thank you for your interest in The Aurum Group.

Please select your location, then download all necessary prescription forms and checklists you require.

For any local pickups, please contact your nearest lab.

For further assistance click the “I NEED HELP” button and fill out the form. We will contact you as soon as possible.

Calgary Office

115 17 Avenue SW, Calgary, AB  T2S 0A1

Local: 403-228-5120

Toll Free: 1-800-661-1169

Customer Portal: LOGIN

U.S. CUSTOMERS: UPS SHIPPING PORTAL LOGIN

Calgary Prescriptions, Checklists and Forms

Instructions on how to connect your IOSystems with Calgary:

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:   https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

Kelowna Office

#10-1710 Ellis Street, Kelowna, BC, V1Y2B5

Local: 250-762-3022

Toll Free: 1-800-667-4146

Customer Portal: LOGIN

Kelowna Prescriptions, Checklists and Forms

Instructions on how to connect your IOSystems with Kelowna:

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:   https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

Moncton Office

Hub Dental Laboratory (A member of the Aurum Group of Companies)

380 George Street  Moncton NB E1C 1X2

Local: 506-857-0465

Toll Free: 1-800-665-4123

Customer Portal: LOGIN

Moncton Prescriptions, Checklists and Forms

Instructions on how to connect your IOSystems with Moncton:

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:   https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

Ottawa Office

1175 Cecil Avenue, Ottawa, ON K1H 7Z6

Local: 613-736-1946

Toll Free: 1-800-267-7040

Customer Portal: LOGIN

U.S. CUSTOMERS: UPS SHIPPING PORTAL LOGIN

Ottawa Prescriptions, Checklists and Forms

Instructions on how to connect your IOSystems with Ottawa:

Call iTero support to add lab 1 (800) 577-8767
Please provide support tech with:
COMPANY ID #4323
or
Classic Ottawa (Aurum)

aurumottawatrios@aurumgroup.com to the TRIOS system and we will accept the invite for the connection. 3Shape Communicate

Customer can find our lab under the name:
Classic Dental Laboratories (Aurum)

Please add this e-mail aurumottawa@aurumgroup.com to send us an invite and we will accept.

Please send the files to this e-mail address. classicottscan@aurumgroup.com

Saskatoon Office

440 2 Ave N #102, Saskatoon, SK S7K 2C3

Local: 306-665-8815

Toll Free: 1-800-665-8815

Customer Portal: LOGIN

Saskatoon Prescriptions, Checklists and Forms

Instructions on how to connect your IOSystems with Saskatoon:

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:   https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

Spokane Office

1320 N. Howard, Spokane, WA 99201-2412

Local: 509-326-5885

Customer Portal: LOGIN

Spokane Prescriptions, Checklists and Forms

Instructions on how to connect your IOSystems with Spokane:

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:   https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

Aurum Dental Center - Troy Office

1010 Naughton Drive, Troy, MI, 48083

Local: 810-620-0247

Toll Free: 1-866-592-3021

Customer Portal: LOGIN

Troy Prescriptions, Checklists and Forms

Instructions on how to connect your IOSystems with Troy:

Call iTero customer support at 1 (800) 577-8767 to add Aurum Dental Center id #1263442 added to your lab partners

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  Our email is info@aurumdentalcenters.com

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email info@aurumdentalcenters.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site

Add Aurum Dental Center to your Cerec/Sirona list of favorite labs.  You can search for us by entering the our phone number 810 629 9247 on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:   https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html .  Once Aurum Dental Center has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Dental Center added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/

Please follow link and instructions https://support.medit.com/hc/en-us/articles/360024623452-Requesting-a-partnership-with-a-lab  Please search for Aurum Dental Center or info@aurumdentalcenters.com

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/ Please search for info@aurumdentalcenters.com

Inviting a Laboratory to be a Partner (Carestream)

Here is a link to CS Connect Online Help:
https://help.csdentalconnect.com/en_US/

Any raw unencrypted scan data (typically .stl, .ply or .dcm files):  send these files with instructions/Rx to aurumtrios@aurumgroup.com  by Secure-Health Exchange https://brightsquid.com/securehealthex/ .  This secure email service is free when you connect with us.  We’ll need the person(s) email who will be handling the communication of these files so that we can send an invite to join the Secure-Health Exchange.  This service is Patient Privacy compliant globally, and can host large files like DICOM, IOS, video, HD photos, etc.

Connect With Us

Scroll to Top

Send a case

Thank you for your interest in The Aurum Group.

 After submitting your information, select your location, then download any necessary prescription forms and checklists.

Send a case

Thank you for your interest in The Aurum Group.

 After submitting your information, select your location, then download any necessary prescription forms and checklists.

Join our newsletter

Sign up for our newsletter to stay up to date! Industry standard practices, webinars, live events and more.

cropped-TAG_Logo_Horizontal_FC_S-1.png

Please select: Are you a NEW or EXISTING customer?