How to Send a Digital Case

Instructions on how to connect your IOSystems with us:

Calgary

You will need to contact iTero Support and ask them to have “Aurum Group Calgary, lab ID 772” added to your list of labs.

Connect to us on the csdentalconnect.com website by entering our email carestream@aurumgroup.com.  See attached document below for details.

You can connect to our lab through your Trios scanner or the 3Shape Communicate website using our Trios email aurumtrios@aurumgroup.com .  Another option is to provide us with your Trios email and we can send you an invitation to connect.  You would follow the link in the email invite and approve our connection on the 3Shape Communicate site.

Add Aurum Ceramic (Calgary) to your Cerec/Sirona list of favorite labs.  You can search for us by entering the first three characters of our postal code, “T2S”, on the Sirona Connect site or the Sirona Connect portal linked to your scanner.  Here is a link to the Sirona site that may be helpful:   https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html .  Once Aurum Ceramic Calgary has been added you can select us in the Sirona Rx and send the scans. 

Contact your 3M Trudef representative and ask to have Aurum Ceramic – Calgary Lab added to your scanner.  3M Oral Care Technical Support:  1-800-634-2249.  Here is a link that may be helpful:  https://www.3m.com/3M/en_US/dental-us/support/ .   

Please follow link and instructions https://www.ddxdental.com/find-a-lab-or-specialist/

Vancouver

Call iTero support to add lab 1 (800) 577-8767
Please provide support tech with:
COMPANY ID #339
or
Aurum Vancouver

zenov@aurumgroup.com to the TRIOS system and we will accept the invite for the connection. 3Shape Communicate

Customer can find our lab under the name:
Aurum Ceramic Calgary, or they can search by postal code using first three digits “T2S”. The link for help on adding this is here:https://www.dentsplysirona.com/en-gb/explore/cerec/sirona-connect/for-practices.html

*For Vancouver cases, the Dr’s office needs to write “Aurum Vancouver” in the Rx comments.

Customer can find our lab under the name:
Aurum Ceramic Calgary, or they can search by postal code using first three digits “T2S”.
*For Vancouver cases, the Dr’s office needs to write “Aurum Vancouver” in the Rx comments.

Search our lab name: Aurum Vancouver, and request a partnership to instantly connect with us and send us a case.

Please send the files to this e-mail address.
zenov@aurumgroup.com

Ottawa

Call iTero support to add lab 1 (800) 577-8767
Please provide support tech with:
COMPANY ID #4323
or
Classic Ottawa (Aurum)

aurumottawatrios@aurumgroup.com to the TRIOS system and we will accept the invite for the connection. 3Shape Communicate

Customer can find our lab under the name:
Classic Dental Laboratories (Aurum)

Please add this e-mail classicottscan@aurumgroup.com to send us an invite and we will accept.

Please send the files to this e-mail address.
classicottscan@aurumgroup.com

Inviting a Laboratory to be a Partner (Carestream)

Here is a link to CS Connect Online Help:
https://help.csdentalconnect.com/en_US/

Any raw unencrypted scan data (typically .stl, .ply or .dcm files):  send these files with instructions/Rx to aurumtrios@aurumgroup.com  by Secure-Health Exchange https://brightsquid.com/securehealthex/ .  This secure email service is free when you connect with us.  We’ll need the person(s) email who will be handling the communication of these files so that we can send an invite to join the Secure-Health Exchange.  This service is Patient Privacy compliant globally, and can host large files like DICOM, IOS, video, HD photos, etc.

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