Orthodontic Appliance Warranty

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Orthodontic Appliance Warranty

1. Warranty Period & Scope
Subject to the terms and conditions further defined herein, Space Maintainers' laboratories warranties each Orthodontic Appliance it manufactures to be free from defects in materials and craftsmanship for 90 days per routine use at no charge from their invoice date.

If the Orthodontic Appliance we fabricate has defects in materials or craftsmanship within the Warranty periods, then we will remake the orthodontic appliance at no additional charge. All replacement appliances and will be comparable to those used in the original prescription completed by us.

2. EXTENDED WARRANTY Program also available!
Now you can insure your patient's newly fabricated Orthodontic Appliance for ONE FULL CALENDAR YEAR from their invoice date.
For a small fee per appliance, you can protect all of your newly fabricated Orthodontic Appliances against:

  • Loss
  • Damage beyond repair
  • Breakage

All covered appliances are remade according to the original prescription AT NO ADDITIONAL CHARGE FOR MATERIALS OR LABOUR! Coverage on each appliance begins automatically when you register the case under Space Maintainer's Extended Warranty Program.

3. Eligibility and Claim Procedure
This Orthodontic Appliance Warranty is contingent on the following conditions:

  • Space Maintainers supplied Orthodontic Appliances sold to, and inserted by, a licensed, practicing dentist in a clinical setting. All indications/contraindications observed
  • Oral hygiene and regular maintenance by the patient
  • All procedures using the Orthodontic Appliance performed in accordance with our protocols, guidelines and instructions, as well as generally accepted dental practices
  • All claims under this Warranty must be accompanied with the written cause of the claim, the name of the patient, and the date of the manufacture of the Orthodontic Appliance
  • Original Orthodontic Appliance must be returned to us with a new pick-up impression and opposing model
  • We reserve the right to disallow a claim under this Warranty if payment for the original Orthodontic Appliance has not been made.

4. Warranty Exclusions
The remedies provided herein are the eligible treating dentist's sole and exclusive remedies, and are not transferable. Cost incurred for removal or reinsertion, are not covered by this Warranty. We do not give cash refunds, and the amount of this Warranty is limited to the amount of the original invoice. No alterations or changes to the original prescription are allowed and only one repair or remake per Orthodontic Appliance covered by this Warranty.

If no Extended Warranty as per Section 2 here above is purchased, there is only the 90 day coverage against material and workmanship. There is no coverage against loss without the Extended Warranty coverage.

This Warranty does not apply to Sleep Appliances, Perio Protect, SomnoDent Appliances or Essix.

The warranty also does not apply to any part of an Orthodontic Appliance that has been, altered, repaired, or misused in any way that, in the opinion of Space Maintainers laboratories, would affect the reliability or detracts from the performance of any part of the Orthodontic Appliance.

5. Shipping
We do not guarantee the performance of independent carriers.

6. Modification or Withdrawal of Warranty
This Warranty may not be modified by any agent, employee or representative of Space Maintainers laboratories, and we reserve the right to modify or withdraw this Warranty at any time without notice. Modification or withdrawal of this Warranty will not affect warranty benefits for the Orthodontic Appliances that are ordered prior to the effective date of the modification or withdrawal.

7. Effective Date
This Warranty applies to Space Maintainers Orthodontic Appliances ordered after March 1, 2013.

8. General Limitations on the Warranty
THIS WARRANTY IS EXHAUSTIVE OF ALL OTHER REMEDIES. EXCEPTING THE TERMS AND CONDITIONS SET OUT HERE IN THIS WARRANTY, THE AURUM GROUP, NOR ANY OF ITS AGENTS, REPRESENTATIVES, SUBSIDIARIES, OR AFFILIATES, MAKE ANY OTHER REPRESENTATIONS, WARRANTIES, OR COVENANTS, OR OTHER UNDERTAKING, EITHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES AS TO DURABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, SUCCESSFUL INTEGRATION, SUITABILITY, OR FUNCTIONALITY. FURTHERMORE, EXCEPT WHERE PROHIBITED BY LAW, THE AURUM GROUP ITS AGENTS, REPRESENTATIVES, AND AFFILIATES, INDEPENDENTLY AND COLLECTIVELY DISCLAIM ANY AND ALL LIABILITY REGARDING LOST EARNINGS, INCOMES OR PROFITS, FAILURE BY THE TREATING DENTISTS TO CONFORM TO GENERALLY ACCEPTED DENTAL PRACTICES, AS WELL AS ANY DIRECT OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, LIQUIDATED OR SPECIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, RESULTING OR ARISING FROM EITHER THE MANUFACTURE, CONSTITUTION, DESIGN, USE, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR FUNCTION OF THE OTHODONTIC APPLIANCE.